Global OSS BSS Market Insights 2023-2031 | Size, Trends, Key Players & Forecast

The global OSS BSS Market is poised for substantial growth in the coming years, with an estimated increase from USD 52.98 billion in 2022 to a projected USD 171.61 billion by 2031. The market is expected to expand at a compound annual growth rate (CAGR) of 13.95% between 2023 and 2031. The market’s growth is driven by the growing demand for efficient network management solutions and the increasing need for digital transformation across various industries.

Market Definition

The OSS (Operational Support Systems) and BSS (Business Support Systems) market represents the technologies, services, and solutions used by telecommunications and IT companies to manage operations and customer relationships. OSS refers to systems used for network management and operations, ensuring service delivery, network performance, and troubleshooting. BSS, on the other hand, involves processes related to customer management, billing, and revenue generation. OSS BSS systems are integral to enhancing the customer experience, optimizing resources, and enabling the transition to next-generation technologies such as 5G.

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Key Drivers for Market Growth

The major drivers contributing to the rapid growth of the OSS BSS market include the demand for automated and scalable solutions to handle increasing network complexity, the transition to cloud technologies, the shift to 5G networks, and the rising need for integrated solutions that can manage both business and operational functions in telecoms and other sectors.

As businesses aim to deliver better services while improving operational efficiency, the need for real-time insights, automation, and improved customer experience becomes critical. With digital transformation initiatives on the rise, enterprises are increasingly investing in OSS BSS solutions to streamline operations, reduce costs, and enhance service delivery.

Latest Market Trends

The global OSS BSS market is experiencing several noteworthy trends:

Cloud Adoption: A major trend in the market is the increasing shift towards cloud-based OSS BSS solutions. Cloud platforms offer greater flexibility, scalability, and cost-effectiveness compared to traditional on-premise solutions, enabling businesses to adapt to changing demands and scale as needed.
5G Network Rollout: As telecom companies prepare for the deployment of 5G networks, there is a greater demand for advanced OSS BSS solutions that can manage the complexities of next-generation network infrastructures. These systems will help telecom operators manage new 5G services and ensure seamless service delivery.
AI and Automation: Artificial intelligence (AI) and machine learning (ML) are playing a significant role in transforming OSS BSS functions. AI is being leveraged for network optimization, predictive maintenance, and customer support, while automation is helping reduce manual intervention and improve efficiency.
Real-Time Data Analytics: Telecom companies are increasingly utilizing real-time analytics to monitor and improve service delivery. This trend is being driven by the need for better decision-making and quicker responses to network issues and customer requirements.
IoT Integration: With the rise of IoT devices, telecom operators are looking for OSS BSS solutions capable of managing massive amounts of data and ensuring connectivity and service quality for IoT-based applications and services.

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Key Opportunities

The rapid digitalization of various industries, coupled with the increasing demand for enhanced customer experiences, presents key opportunities for growth in the OSS BSS market. Specifically, the rollout of 5G networks will open up new avenues for service providers to expand their customer base and create new revenue streams. Furthermore, the integration of IoT, AI, and automation presents an opportunity for companies to offer more innovative and efficient solutions. As telecom operators increasingly seek to improve their service offerings and optimize operational costs, OSS BSS solutions that provide end-to-end visibility and better resource management are expected to see significant demand.

Key Players in the OSS BSS Market

Several leading players in the OSS BSS market are making significant contributions to the industry’s development. These companies include:

Amdocs
Infovista (ASCOM)
Accenture
Comarch S.A.
LM Ericsson Telephone Company
Mycom OSI
Nokia Corporation
Computaris
Netcracker
Capgemini
HPE
Huawei Corporation
Sunvizion

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These companies are focusing on expanding their service portfolios, enhancing product capabilities, and forming strategic partnerships to maintain a competitive edge in the OSS BSS market. Their innovations are driving the adoption of cloud-based solutions, automation, and AI technologies to cater to the evolving needs of the telecom and IT sectors.

Market Segmentation

The global OSS BSS market is segmented based on various factors, including components, deployment models, OSS solution types, enterprise sizes, and industry verticals. Below are the key segments:

By Component:
- Solution
- Services
By Deployment Model:
- On-Premise
- Cloud
By OSS Solution Types:
- Network Planning and Design
- Service Delivery
- Service Fulfillment
- Service Assurance
- Customer and Product Management
- Billing and Revenue Management
- Network Performance Management
- Others
By Enterprise Size:
- Small and Medium-Sized Enterprises (SMEs)
- Large Enterprises
By Industry Vertical:
- IT and Telecom Enterprises
- BFSI (Banking, Financial Services, and Insurance)
- Media and Entertainment
- Retail and E-Commerce
- Others

Table of Contents for the OSS BSS Market Report: https://straitsresearch.com/report/oss-bss-market/toc

As the OSS BSS market continues to expand, businesses in telecommunications, IT, and other industries are increasingly relying on these solutions to improve their operational efficiency and enhance customer experiences. The forecasted growth of the market from USD 52.98 billion in 2022 to USD 171.61 billion by 2031 reflects the growing importance of OSS BSS systems in navigating the complexities of modern network infrastructures and business demands.

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