The emphasis is on maximum transparency and informing the players.
Amazon and Smilegate are working hard to root out the top issues. Recently, a community manager posted a message on the game's forums explaining that to be as transparent as possible and keep players informed, they will be posting regularly about the "top issues" of the game.
The said post discussed two major bans that went into effect last week and have already caught over a million “illegitimate accounts.” This does not mean that bots have disappeared completely, but the first step has already been taken. Players on Reddit also attribute the disappearance of 200,000 bots to the fact that the developers have removed easy ways to earn Lost Ark gold, quest rewards, and the like.
It has been revealed that the matchmaking system has been improved, an issue that has been troubling Lost Ark users on certain servers for a long time. Changes made on March 3rd fix this issue as players are reporting positive results.
Among other things, the update added a feature such as a chat filter, allowing players to select specific languages. This can be done by pressing the "+" button in the chat window, which will allow you to create a new tab and select the desired language.
For European players, the situation with queues has improved. This also means that those who have moved to other regions to be able to play will be able to go back if they want to. Players in Western Europe will receive increased login bonuses so that they can catch up after moving to other regions.
