Both technical support specialists and network engineers work in the technology field, but their responsibilities vary widely. A technical support specialist helps customers with computer or Internet or hard drive problems. Network Engineer design and build network systems for companies, businesses, or schools. Below is a comparison of these two professions and some important information about these careers.
Responsibilities Of Technical Support Specialists And Network Engineers.
Both technical support specialists and network engineers work with individuals or companies to troubleshoot and troubleshoot computer problems. However, technical support specialists address the problems of computer users and the network in general, and network engineers specialize in the concept and creation of data networks. Network engineers tend to work with companies and organizations to create custom networks, and technical support specialists work individually with customers to help diagnose and resolve computer usage problems.
Technical Support Specialist
Technical support specialists are often called support specialists for computer users. Its main task is to fix the user's computer hardware or network problems as they arise. These employees often work in the corporate information technology (IT) department. Perform regular maintenance to back up all information on multiple servers. Also, monitor the equipment and make corrections before problems occur.
The functions of a technical support specialist are:
- Troubleshoot computer problems by phone or email
- Travel to solve a problem with your computer
- Ask customers to help find technical problems.
- Periodic testing and monitoring of computer systems.
- Training of new employees in the use of computers and networks
Network engineers are also known as network architects. These professionals work with executives to build network systems that meet the needs of the companies and employees who use the systems. Network engineers need to build a local or wide area network (LAN or WAN), depending on the needs of their business. It also keeps your network secure and all information protected from hacking. Network engineers strive to keep systems up to date through the constant evolution of technology.
The duties of a network engineer are:
- Meeting with executives to present networking ideas.
- Network design and planning
- Analyzing data usage and network traffic
- Monitoring of the network construction process.
Both technical support specialists and network engineers operate computers and network systems in various ways. Relevant professional areas to consider include computer programming, which uses coding skills to create new programs, or computer hardware engineering, which deals with the design and creation of computer hardware.